The days of doing it all are over, and keeping all your administrative tasks in-house can bog down workflow, disappoint patients, fragment care journeys, and ultimately leave your organization scrambling to catch up in an ever-changing industry. Fortunately, you can join other organizations at the forefront of the healthcare industry by choosing partners that do the heavy lifting for you. That way, healthcare administrators like you can get back to doing what you do best, all while making sure you stay forward-thinking and compliant. 

The challenges you face at your organization can be growth opportunities, and HealthMark Group serves as a partner to facilitate solutions that lead to success. What follows are the most common administrative challenges HealthMark Group’s team solves, in the words of administrators like you.

Cathy: Director of Administration

“I love helping patients, but my turnaround times could use a little work.”

Sound familiar?

The Risk

When you’re staring down negative reviews and fielding complaints from frustrated patients because your turnaround times for release of information requests lag behind, you can’t afford to keep doing what isn’t working.

The Solution

HealthMark Group’s platform can cut down substantially on slow transfers of information—from patient intake to medical records requests—so you can get back to helping patients. While federally-mandated turnaround times can be 15 days or more, MedRelease™ Record Management provides a 24-hour turnaround time for 85% of requests.

Paul: Administrative Director

“I'm a team of one and I run an organized and efficient HIM department. I don’t need a solution.”

Sound familiar?

The Risk

You may already be running a well-oiled machine churning out medical records requests. But if that machine is driven, serviced, and managed entirely by one person, you run the risk of your systems breaking down if you’re not around. It pays to preserve what you’ve built. 

The Solution

HealthMark Group can step in to solidify your hard work and protect your efficiency. When you’re not available to answer questions, HealthMark Group captures information at every step of the patient journey, so nothing falls through the cracks. With MedRelease™ Record Management and HealthMark’s team of CRIS certified specialists available to cover all the bases, you can alleviate staff headaches, mitigate risk and increase patient satisfaction.

Monica: Director of Business Operations

“I hate to admit it, but my department is a mess. We’re often behind, and my staff is frazzled. There’s just too much on our plate.”

Sound familiar?

The Risk

When you’re stretched thin, it’s much easier for essential details and deadlines to get missed. In fact, it’s inevitable. The fallout can be hard on you and your staff and make for an unsatisfactory patient experience below the standards you have for your organization.

The Solution

Shifting from manual to digital functionality can improve your operations significantly when you partner with HealthMark Group.

Oscar: Business Office Director

“To be honest, I am often confused by the ever-changing laws and regulations, and I’m worried we’re not up to speed.”

Sound familiar?

The Risk

Non-compliance can leave your organization with steep regulatory penalties, seriously impeding your cash flow and organizational success. You can’t afford to make missteps with state and federal laws, but it’s a serious challenge to keep up with the evolving regulatory landscape of healthcare while managing day-to-day operations.

The Solution

The partner you need is the partner that keeps a finger on the pulse of compliance for you. HIPAA, PHI, Information Blocking, 21st Century Cures Act—we stay up to date so you don’t have to. HealthMark Group’s HIPAA-compliant team will ensure you’re compliant and in record time, all in a one-stop-shop platform. When you implement MedRelease™ Record Management into your operations, you can securely and accurately manage patient records and ROI requests through an easily-accessible, configurable, and secure dashboard.

Tammy: Business Office Manager

“Implementing a new solution? Who has time for that!”

Sound familiar?

The Risk

When you operate in an industry that continually expects you to do more with less, patient-centric solutions can prevent falling behind and keep you ahead of rapid change. Without these solutions, you risk compliance, lose cash flow, stress out your staff, and leave patients wanting more—and potentially from a different doctor.

The Solution

Changing your release of information partner is quick and easy. With HealthMark Group’s support and dedicated customer success manager, your organization can implement MedRelease™ Record Management in one week and with only a few hours of on-the-ground work from your practice. And once it’s online, the improvement is often significant—one internal medicine clinic reduced request processing from 30-40 days to 16 business hours or fewer by partnering with us.

Carl: Clinic Operations Manager

“I’m not sure upgrading our ROI provider is worth the hassle.”

Sound familiar?

The Risk

With operations as they stand, you likely manage multiple vendors, which means multiple invoices, contacts, and touchpoints to keep everything running smoothly. With solutions stretched across more than one platform, you risk losing time and money with inefficient workflow.

The Solution

HealthMark Group’s solutions—MedRelease™ Records Management and OTech Patient Engagement—are on one platform, managed by one team dedicated to your organization’s success. When you condense the number of vendors you work with and partner with one that meets all of your patient engagement and release of medical records needs, you benefit from faster turnaround times and better service.

Take the Next Step

At HealthMark Group, we specialize in meeting healthcare administrators where they are and providing solutions that address challenges head-on. If you’re ready to reduce administrative burden so that your team can refocus on patient care, it’s time to take the next steps towards staff satisfaction, organizational success, and modernized patient care journeys. Schedule a demo today.